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  • Rockstar Intern - Customer Success

Rockstar Intern - Customer Success

  • Barcelona, Spain
  • CS

To grow our team of 40 people, we’re looking for a SUPER INTERN, supporting the team in many different areas.


Key Responsibilities

After initial training, your main objectives will be to support the Customer Success (CS) team in creating a wonderful experience for our users and companies. You will work hand in hand with Customer Success Manager (CSM) during all the lifecycle stages of our clients.

No, you’ll not be doing coffee runs and making photocopies. You will work on strategic projects. You will work A LOT, like every one of us, with clear objectives, milestones and deadlines.

Among other tasks you could be involved in the following activities:

  • Organize two major yearly events: Christmas initiative and Step count challenge
  • Help defining a roadmap with clients and set metrics to ensure the partnership is a success
  • Help companies to launch Alaya internally
  • Support and facilitate events such as field volunteering, fundraising and collections
  • Find creative ways to boost the engagement of users on the platform
  • Provide product support
  • Take feedback from users to improve our service
  • Brainstorm new solutions and services together with the management team
  • Be part of projects/event initiatives


Benefits


This is a minimum 6-month internship program, in a fast-growing start-up.

You will be expected to take responsibilities by learning and proposing new solutions and alternatives to the team. You will be part of a young and motivated group of people who are passionate about making a difference in the world. We offer a great work environment, a challenging and motivating role with the possibility of taking more responsibilities as the company evolves.

You’ll be joining a start-up in an exciting stage of rapid growth and international expansion. The sky’s the limit!


Who we are looking for:


The role is based in Barcelona, Spain.

So, are you the ideal match?

  • You DON’T NEED PREVIOUS WORK EXPERIENCE!
  • A bachelor’s degree in management, administration, marketing, international relations or a related field.
  • French native speaker and excellent English proficiency, especially written.
  • You are confident, you enjoy and thrive in a working environment with a lot of people to be regularly in touch with.
  • You are rigorous and pay great attention to details.
  • You live the Alaya values!

Do good: We have a genuine interest in bringing a positive impact to the world around us.

Get it done, better: We work smart and go the extra mile.

Say “we”, not “I”: We recognise our individual strengths, communicate and build on them as a team.

Find a smarter way: We think outside of the box and always push boundaries.

Make it fun: We bring positive energy, a lighthearted manner, and have a good laugh.