Support specialist

  • Indefinite
  • Full time
  • Barcelona, Spain
  • CS

To join our growing team, we’re currently looking for a support specialist based in Barcelona.


Key Responsibilities


You’ll be part of the Customer Success team (CS), and after initial training, you’ll be in charge of developing the support function within CS, creating processes and helping the function to scale.


Among other tasks, you’ll be involved in the following activities:

  • Building strong support process to scale the team
  • Providing Tiers 1 support for our clients
  • Escalating tickets to the CSMs or IT team
  • Populating our different Help Center
  • Innovating into new tools to scale the ticketing system
  • Identifying clients experiencing repeated issues

Benefits

  • Independence & creativity: You will be expected to take responsibilities by learning and proposing new solutions and alternatives to the team.
  • Make a difference: Alaya is all about bringing more goodness to this world. You will be part of a young and motivated group of people who are passionate about making a difference in the world.
  • An amazing culture: We offer a great work environment, a challenging and motivating role with the possibility of taking more responsibilities as the company evolves.
  • Volunteering hours: Every employee receives 20 hours per year to volunteer to causes close to your heart.
  • Exciting times ahead: You’ll be joining a start-up in an exciting stage of rapid growth and international expansion. The sky’s the limit!

Who we are looking for

The role is based in Barcelona.


Ideally you’ll have:

  • A proven track record in a similar function, as customer success, implementation or support specialist, with a passion for entrepreneurship and for supporting your clients
  • Fluency in English. Any other language is a plus
  • A bachelor degree in management, administration, marketing, international relations or a related field

You live the Alaya values!


Do good: We have a genuine interest in bringing a positive impact to the world around us.

Get it done, better: We work smart and go the extra mile.

Say “we”, not “I”: We recognise our individual strengths, communicate and build on them as a team.

Find a smarter way: We think outside of the box and always push boundaries.

Make it fun: We bring positive energy, a lighthearted manner, and have a good laugh.